Product Overview

In the competitive business world, it is very important to retain existing customers. Based on business surveys, customers acquisition is most costly than retain the existing customers. The strong relationship with existing customers is an evangelist for future customers. Based on these reasons, Realta provides a complete Customer Relationship Management (CRM) solution to help you grow your bussiness.

CRM solution is used for helping you to understand the customer's behavior. This computerized system also helps you in profiling prospects, providing customer most suitable solution, and enhancing customer service. CRM leads company to improve relationship with customers, while enabling customer manage their own information. To help you implement CRM, we would like to introduce:

GoldMine

GoldMine was pioneer CRM software for small to medium sized business. This solution helps you to increase productivity, sales and marketing by providing information that you need. All information is able to be analyzed in order to build a close relationship with your customer.

HEAT

HEAT provides help desk solution, any kind of services, and support for companies. This simply powerful solution gives information and tools which are needed by customers. On the other hand, this solution is able to repair and resolve internal company's IT problems. For more than a decade, HEAT enable to save management cost at one time. This solution is not only useful for external customer, but also very useful for internal customer.